The IFP Compass 1. Create the WOW Make IFP the Favorite Company of each supplier, customer, and employee we touch. 2. Add Value for Customers Understand each customer’s world. Innovate ways to add value. Infiltrate the organizationsof our suppliers and our customers. Integrate to make customer’s processes easier and theirproducts more competitive. 3. Think Growth and Scalability Do what is necessary today to build success tomorrow. Each process, policy, and personmust support the growth rate to double in capacity every five years. 4. Contribute to Profit Take the initiative and look for ways to increase our sales, control our expenses, and improvegross margin. 5. Be a Lifelong Learner Become a greater expert on IFP tech. Be ambitious to keep learning new things for yourcareer and your personal life. 6. Find a Way Respond to every situation by looking for how we CAN do it. With resourcefulness, creativity,and tenacity, there is most always a way to say YES. 7. Act with Integrity Do the right thing in every action you take and in every decision you make. Own yourmistakes, apologize and make them right. Keep your word. 8. Make Quality Personal Take pride in the quality of everything you touch and everything you do. Accept nothing lessthan your very best work. 9. Clarify Expectations Establish mutually understood objectives, deadlines, and commitments. End all meetingswith clarity about action items, responsibilities, and due dates. 10. Improve the Process Be part of IFP’s efforts to find ways to do things better, faster, and more efficiently. 11. BRING IT Every day Engage with your passion. Work with a sense of urgency to get things done. 12. Honor Commitments Be reliable by doing what you say you’re going to do when you say you’re going to do it. 13. Ask and Listen Get involved with thoughtful, helpful suggestions. Be more interested in asking and listening than just speaking your viewpoint. 14. Speak Straight Say honestly what needs to be said. Address issues transparently. 15. OWN It Take personal responsibility. Be resourceful and show initiative. If you see it, own it and make sure it gets done. 16. Provide EPIC Responsiveness Respond quickly. Speed kills the competition. 17. Use Best Practices We work together to establish our operating procedures. Use these tools to ensure consistency and high performance. 18. Always think SAFETY Know and practice the safety procedures. Watch out for the safety of those around you.Never compromise safety. 19. Deliver Results Effort is important; results count. Set high goals, follow up, and use measurements to track your progress. 20. Embrace Change Be excited about the new technologies and methods we will utilize to stay competitive. 21. Work as a Team IFP allows flexible schedules individually because we share information and work together in teams to produce results on time. Help each other succeed. 22. Create Great Impressions The appearance of our facilities makes a statement about the quality of our work. Take responsibility to see that it is clean, neat, organized, and professional. 23. Plan Proactively Make time to set priorities, plan, and hold yourself accountable to progress toward the goals that matter. 24. Keep it Fun IFP should be a fun place to work, and while IFPs work is essential, remember to make timeto enjoy the important things in your personal life. 25. Build Relationships Talk more; email less. Use a positive attitude to engage personally with dignity and respect. 26. Make a Difference Your time, effort, and, where appropriate, your money can make a difference in your community. Improve the lives of those with whom you interact.